BLOG 239
IS THIS THE SORT OF
TAX AUTHORITY YOU WANT? – PART 14
Mr Kensall “believed HMRC absolutely” and had
“unwavering trust” in them. This is the
first finding of fact by the First-tier Tribunal. “More fool him”, I suspect that you are thinking
(as I did). Mr Kensall “was not
financially sophisticated and had no knowledge of the tax system as he has been
a PAYE taxpayer for over 40 years, and throughout all that time his only
interaction with HMRC had been about changes to his coding notice”.
Actually, Mr Kensall is not a fool. He rarely had a need to contact HMRC (and I
suspect when he did was able to go into a local HMRC office to get his position
sorted out). Sadly such customer service
disappeared some years ago; HMRC appear to think it unnecessary as they believe
that every PAYE taxpayer wakes up in the morning eager to discover what new
information HMRC have posted on their website – actually I don’t really believe
that but a number of the reasons HMRC puts forward to Tribunals as to why such
a taxpayer has not taken reasonable care point firmly to such a belief.
But I digress.
And I’m about to digress further.
I wonder whether I should have put the blame on my and your MP, not on
HMRC. Because Mr Kensall’s problem was
that Parliament amended the law with retrospective effect in the Finance Act
2022. Parliament used to be strongly
opposed to retrospective legislation. It
was a fundamental principle that a citizen should know what the law was at the
time he did (or didn’t) do something. It
was thought fundamentally unfair for the law to change so as to affect
something the taxpayer had already done. However, today’s MPs seem far less
concerned about fairness in tax matters than their predecessors – or perhaps
their concept o f fairness is very different to that of their predecessors.
The government was very open to Parliament about the
retrospection. The Minister told
Parliament (or to be precise the Standing Committee to which it had delegated
consideration of the bulk of the Finance Bill), “The legislation introduced
under clause 95 will apply retrospectively … and will ensure that previously
issued discovery assessments remain valid.
The Government do not introduce retrospective legislation lightly; we do
so only in exceptional circumstances, and will do so, on occasion, when a Court
ruling upsets a widely accepted way in which the law I s understood to
work. In this instance retrospection is
necessary for two reasons: first, to protect public services by ensuring that
tax that has been charged and paid through discovery assessments over a number
of years remains undisturbed and secondly to provide fairness to the general
body of taxpayer who have declared their liability, submitted their returns and
paid their tax. The retrospective
element applies only … where taxpayers … have neither notified HMRC of their
liability nor submitted a tax return …
It would be unfair for it to apply to those taxpayers … who submitted
appeals to HMRC on the same basis before the judgement [the Upper Tribunal
decision in Wilkes] was handed down” (my underlining).
In response, Abena Oppong-Asare, for Labour, commented,
“The amendment to the 1970 Act has to be understood in the context of the legal
challenge in HMRC v Wilkes … Although
there has clearly been historic doubt and an unsuccessful legal defence mounted
by HMRC, and while this is being applied retrospectively, there is an exception
for those who have appealed … However,
as the Minister probably knows the Low Income Tax Reform Group has raised that
point that the application in the clause could be unfair and uneven …
those who did not make the necessary appeal will face retrospective charges
… despite the Upper Tribunal’s finding that HMRC’s use of discovery assessments
in this way was … not legal … I would be
grateful if the Minister could make an assessment of the fairness of this
uneven, retrospective application” (My underlining).
Alison Thewliss, for the SNP, also commented “While we
support its broad principle, this type of clause brings me out in a cold
sweat … What kind of mitigation, if any,
may be put in place should people in future be held liable for something
they were not aware of for entirely legitimate reasons? …” (My
underlining).
The Minister responded to these two comments, “This is
retrospective legislation but not retrospective taxation. The tax was due, has been due and is
due, but it has not been paid. What
was in question was the process by which it was recovered … In terms of fairness, it is right that
everyone pays the right amount of tax and does not manage to escape paying
that tax because they do not declare it to HMRC … This legislative measure is fair because it
ensures that people who have to pay tax do so and that everyone pays it
equally” (My underlining).
No one voted against the provision. So what actually was the law before it was
amended? “If [HMRC] discover … that any
income which ought to have been assessed to income tax … has not been assessed
… [HMRC] may … make an assessment”. The
issue in Wilkes was that the HICBC is not assessable income at all. It is an adjustment to the tax payable by a
taxpayer. Only Parliament knows why
Parliament chose to deal with it in such a way that it fell outside the
discovery rules. My guess is that the
tax system is now so complex that no MP is going to question how new
legislation interacts with the old. I
accept that may be unfair to some MPs.
After all, their job is to represent our interests, not to rubber-stamp
whatever the State wants to do, which surely implies an obligation to
understand the impact of the laws they enact.
But if it is too complex for MPs to understand, what
about the man in the street? It is
surely not reasonable for the Minister to blame citizens for not completing a
tax return. There is no obligation on a taxpayer to submit a tax return unless
required by HMRC to do so. There is an
obligation to notify HMRC if you “are chargeable to income tax” but there is an
exception where all of your income is taxable under PAYE. Unfortunately, the law was amended some years
ago to make an exception to this exception where a person is liable to the
HICBC. So what is fairness? If it is not fair to expect MPs to ensure
when enacting legislation that it interacts properly with existing legislation
because the system is so complex, why is it fair to expect a PAYE taxpayer who
has no interaction with the tax system to know, in spite of that complexity,
that he may have a tax obligation when not he, but his wife, receives child
benefit – but only if his income is greater than his wife’s (which she may well
not wish to disclose to him)?
The other factor that the Minister glossed over is, of
course, who administers Child Benefit?
It is HMRC. So, in that context
how reasonable is it to expect a PAYE taxpayer to know that he has to tell HMRC
if he is liable for the HICBC even though HMRC themselves administer Child
Benefit and so might be expected to already know that he is so liable?
It is also relevant that HMRC do not need to make a
discovery if they collect the tax due within 4 years of the end of the tax year
concerned. It is only if they did not
act within this timescale that the problem exists. The four-year period was introduced because when
self-assessment was introduced Parliament felt that a taxpayer was entitled to
regard his tax position as finally settled after four years (except where HMRC
were unaware of the tax liability through the fault of the taxpayer or his
agent). Is it really unfair to expect
HMRC to work out within four years from the information they already have
whether someone owes tax?
And did, as the Minister claimed, the Upper Tribunal
upset “a widely accepted way in which the law is understood to work”. As a tax specialist, I had little idea that
HMRC needed discovery powers in relation to HICBC and suspect that not many
other people did either. Mr Wilkes’
legal team in the Upper Tribunal acted pro bono, which would have been an odd
thing to do if they thought that HMRC were right. I believe there were around 200 cases
“stayed” behind Wilkes – who will all have won because the Court of Appeal
subsequently upheld the High Court decision.
Accordingly, I suspect that “widely accepted” actually means accepted by
the small number of people within HMRC dealing with HICBC”.
I wonder whether, when Ms Oppong-Asare decided to
approve the retrospective change subject only to asking the Minister to
consider the “fairness of this uneven, retrospective application”, she realised
that it would catch those who had not appealed because HMRC had told them that
they had no right to do so along with those who did not appeal because they did
not understand that they had a right to do so?
Or whether Ms Thewliss’ broad support was given on the understanding
that she was voting to retrospectively tax those who had been misled by HMRC
into believing, wrongly, that they had to pay the tax. All I know is that neither thought it
necessary to demand a vote on the provision.
Back to Mr Kensall’s unwavering trust in HMRC. On 19 November 2019, HMRC sent him a letter
headed “Final reminder: important information about the High Income Child
Benefit Charge”. Mr Kensall received
this on 21 November 2019 and immediately rang HMRC’s helpline . His description of the call (which was not
challenged by HMRC before the FTT) was:
“In my first interaction with HMRC, which was
immediately on receipt of my first letter from them on this subject, the person
I spoke to was very cagey as to whether I did or did not owe any money. I was confused, as I was expecting this
interaction to be exactly as all my others with HMRC, i.e. they tell me how
much I have over or under paid and my tax code is adjusted accordingly … But, instead I was given a list of websites
and contacts and told to go away and work out if I owed them anything”. HMRC’s version is “Mr Kensall [who, you may
recollect, “was not financially sophisticated and had no knowledge of the tax
system”] contacted the helpline on 21 November 2019 where general advice was
given and he said he was going to collate P60 and Child Benefit information, he
was also given the PAYE helpline number so that he could request this
information”.
The FTT notes “Mr Kensall did as he was
instructed. He looked at the websites,
checked his P60 and child benefit information and entered his and his partner’s
details into HMRC’s online HICBC calculator.
This required Mr Kensall to identify and understand the various elements
of what is included in DNI [I don’t know what that stands for either]. He completed the calculation to the best of
his knowledge and abilities and received the outcome that he had no liability
to the HICBC”. Unfortunately, that
outcome was incorrect. “Mr Kensall said
that he was not surprised that he had made one or more mistakes, because he was
wholly unfamiliar with financial and tax matters”. The FTT found as a fact that Mr Kensall had
done his very best to ascertain if he did or didn’t need to pay anything back.
On 19 April 2021, HMRC wrote to Mr Kensall stating
that he was liable to HICBC for the years 2016/17 to 2018/19. At the top of the letter was an HMRC
telephone number. Mr Kensall called this
immediately he received the letter on 23 April 2021. His account of the call was “I again called
HMRC immediately and found the second person I spoke to to be much more
helpful. They took me through exactly
what the charge was and explained that the figures I had calculated myself did
not take into account the cash value of the benefits I received from my
employer. She calculated there and then
exactly how much I owed… She also
explained that I could appeal any penalty but would need to pay the amount of
HICBC I owed”. At the Tribunal, he
confirmed orally that in this call he had been told he could only appeal the
penalties, but could not appeal the HICBC, because it was clear from the
figures calculated that he was liable to that tax. Curiously, the HMRC note of that phone call
was simply that Mr Kensall “agrees the figures” and HMRC recorded that he would
have to pay penalties because HMRC had sent him previous letters about
HICBC. It did not refer to Mr Kensall’s
appeal rights in relation to either the assessments or the penalties.
HMRC issued assessment to Mr Kensall for the tax and
penalties on 26 April 2021. He paid the
tax but not the penalties. He appealed
these on 10 May 2021, saying in his letter that he had been informed by HMRC
that “he would need to pay back [child] benefit with interest”.
HMRC offered Mr Kensall a statutory review which
upheld the penalties.
By now Mr Kensall’s “unwavering trust” in HMRC was
beginning to waver. He did his own
research on the internet and discovered the case of Mr Wilkes and realised
that, contrary to what HMRC had told him, it was possible to appeal the
assessments. On 5 September 2021, he
sent a Notice of Appeal to the FTT in which he stated that he was appealing
both the penalties and the assessments.
On 21 October 2021, the Tribunal directed that Mr
Kensall’s appeal be stayed behind Wilkes (which HMRC were appealing to the
Court of Appeal) unless HMRC objected within 14 days. HMRC did not object. Mr Kensall then received a series of
contradictory and confusing letters and calls from HMRC’s Solicitor’s Office,
including one sent on 9 February 2022 stating that if he didn’t settle ahead of
his Tribunal appeal, he would have to pay the tax twice. When Mr Kensall questioned whether this was
legal, he received a further letter dated 15 March 2022 [probably this should
be February] stating that he would be taxed twice if he didn’t contact them by
24 February 2022. Mr Kensall immediately
contacted HMRC but was told that the information on his file did not make sense
and that someone would phone him back.
Someone duly did, telling Mr Kensall that the self-assessments were
being issued to ensure HMRC got paid [remember he had already paid the tax HMRC
were demanding in April 2021]. Mr
Kensall asked for this to be explained in writing, but HMRC did not do so.
On 21 April 2022, Mr Kensall received an e-mail from
HMRC saying, “Your appeal to the Tribunal has been deemed to be an appeal
against the following six decisions [i.e. three penalty assessments and three
tax assessments]. There is a legal
requirement that any decision which is being appealed to the Tribunal must have
first been appealed to HMRC … you must now make an appeal in writing to HMRC. You can do this by return e-mail directly to
myself, and this will get us over the administrative hurdle. It does not need to be war and peace, and I
am happy if you simply want to reiterate or copy what you have previously
provided … to the Tribunal. I appreciate
that this may seem a strange scenario but can assure you this is a necessary
step in order for your appeal to proceed correctly …”.
The next day Mr Kensall responded cutting and pasting
from his appeal to the Tribunal but adding that following HMRC’s subsequent
confusing and contradictory demands that he complete a self-assessment return
as otherwise “he would have to pay the tax twice”, he was “no longer convinced
that HMRC had calculated the taxation correctly, or the legality of how they
have calculated the tax owed”.
On receipt of this e-mail, HMRC wrote to the Tribunal
saying that the stay should be lilfted as Mr Kensall’s appeal to HMRC had been
made after June 2021.
The Tribunal of course duly dismissed Mr Kensall’s
appeal against the assessments because he had not given Notice of Appeal to
HMRC before 30 June 2021. It cancelled
the penalties though as it was “objectively reasonable for a financially
unsophisticated taxpayer in the position of Mr Kensall not to have realised that
he had to add his benefit-in-kind to the figures shown on his P60”.
It also invited HMRC to consider using their care and
management power to refund the tax Mr Kensall had paid, although acknowledging,
“That is however a matter for HMRC. I do
not know if they did. I doubt it! When the Daily Telegraph asked them to
comment on Mr Kensall’s case, they responded, “The vast majority of customers
meet their obligations and comply with the HICBC. This judgement does not affect any taxpayer’s
liability for the charge”.
The HMRC Charter states, “HMRC is committed to
improving its customer experience”. It
looks as if it has a long way to go! The
Charter also says, “Making things easy: We’ll provide services that are
designed around what you need to do, are accessible, easy and quick to use,
minimising the cost to you”. I wonder if
Mr Kensall believes that HMRC “made things easy for him”. I certainly don’t. Nor do I think that their dealings with him
can legitimately be described as “accessible, easy and quick to use”. I also doubt that he still believes HMRC
absolutely.
ROBERT MAAS